Privacy Policy

1. Information we collect

• Account details: your email address and, when you sign in with Google, the name and email of your Google account.
• Profile details you provide: first and last name or company name, and phone number.
• Contact form messages: name, email, phone, subject and message.
• Report information: details of the items you submit and the reports issued to you.
• Technical information: basic logs needed to run and protect the website, such as a shortened, non-reversible identifier derived from your connection, used to prevent spam.

2. How we use it

• To examine your items and issue, store and show you your reports.
• To sign you in and keep your account secure.
• To answer your enquiries and contact you about your submissions.
• To protect the website against abuse and meet legal obligations.

3. Public report verification

Anyone who has a report number can view that report's public record at labsgem.com, including the item's results and photograph. The public record never shows the name or contact details of the customer.

4. Sharing

We do not sell personal information. We share it only with service providers that host and operate our website and systems on our behalf, under confidentiality obligations, or when required by law.

5. Storage and security

Information is stored with reputable cloud providers using encryption in transit and access controls. Only authorized GEM managers can view customer records. No system is completely secure, but we take reasonable measures to protect your information.

6. Retention

Report records are kept for as long as the reports may need to be verified. Account and contact information is kept while your account is active or as required by law, and is then deleted or anonymized.

7. Your rights

You may ask to see, correct or delete your personal information, subject to legal record-keeping obligations. You can update your profile details in My Account at any time. To make a request, contact us through labsgem.com/contact.

8. Cookies

We use only the storage needed to keep you signed in and remember your language. We do not use advertising cookies.

9. Changes

We may update this policy. The current version is always available on this page.

10. Contact

• GEM Gemological Laboratory — Authentication & Certification
• Israel: Tuval 12, Yahalom Building, Ramat Gan
• Dubai: Almas Tower, Jumeirah Lakes Towers (JLT), Dubai, UAE
• Contact form: labsgem.com/contact